Dear Melissa,
Thank you for taking the time to share your experience with our product in the past.
However, we're sorry to learn that you haven't received your recent order, and we understand your frustration.
We apologize for any inconvenience this may have caused you. We assure you that we take such matters seriously and are committed to resolving this issue for you.
To assist you immediately, we have issued a refund on your order. The refund may take a few business days to be processed and reflected in your account. We appreciate your patience in this regard.
We have contacted the vendor, and they confirmed that they never actually received the order. Unfortunately, it was most likely some temporary IT system failure or an update that caused this issue. This rarely happens.
If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to let us know. We value your satisfaction as our customer and will do our best to address your concerns and provide a resolution.
Thank you for your understanding and cooperation. We look forward to resolving this matter and regaining your trust in our products and services.
